Shipping & Refund Policy

At Gemstone Planet, we believe in keeping our customers informed, confident, and protected. This Shipping & Refund Policy outlines how we handle order delivery and returns, so you know exactly what to expect after placing your order.

Shipping Policy

📍 Delivery Coverage

We currently ship all across Pakistan using trusted courier services. Our goal is to ensure your gemstones, jewelry, and custom orders reach you safely and on time.

International shipping is not yet available — but we plan to launch it soon.

⏱️ Delivery Timelines

We aim to dispatch every order as quickly as possible while maintaining quality checks:

  • Ready-Made Products:
    Shipped within 1–2 working days.
    Delivered within 5–7 working days.
  • Custom / Made-to-Order Products:
    Usually takes 5–12 working days for crafting.
    Delivered within 7–15 working days.

In rare cases of courier delays or regional restrictions, we will keep you informed via WhatsApp or email.

💰 Shipping Charges

  • Standard delivery across Pakistan: Flat rate or as displayed at checkout.
  • Cash on Delivery (COD): Available nationwide. COD charges may apply depending on order value and location.
  • Free shipping may apply during promotions or for high-value orders.

📦 Order Tracking

Once your parcel is dispatched, we will provide a tracking number and courier details via WhatsApp or email. You can use this to track your order until it reaches your doorstep.

📩 Delivery Issues

If your parcel is lost, delayed, or arrives damaged:

  • Contact us within 48 hours of delivery.
  • In case of verified damage or loss, we will issue a refund or replacement as per our Money-Back Guarantee.

Refund & Return Policy

✅ 7-Day Return Window

If you're not satisfied with your order, you can return eligible products within 7 days of receiving them. We want you to be fully confident in your purchase.

🔁 Eligibility for Returns

You may return a product if:

  • It is unused, unworn, and in original packaging
  • The return is requested within 7 days of delivery
  • It is not a custom, engraved, or made-to-order item
  • There is a genuine defect, incorrect item, or damage in delivery

Custom-made or personalized products cannot be returned unless there’s a clear manufacturing issue.

💵 Refund Process

  • Once your return is received and inspected, we will confirm via message.
  • Refunds are processed within 5–7 working days via bank transfer or original payment method.
  • COD refunds may require account details for processing.

❌ Non-Refundable Items

  • Custom or made-to-order items
  • Items damaged due to customer mishandling
  • Items returned after 7 days without prior notice

🙋 Need Help?

For any shipping or refund queries, reach out to us:

📱 WhatsApp / Call: +923125487485
📧 Email: hello@gemstoneplanet.com

Gemstone Planet is committed to offering a smooth, transparent, and reliable shopping experience — from our store to your hands. If you have any questions, we’re just a message away.