Shipping Information

At Gemstone Planet, we take pride in delivering your precious gemstones and jewelry with care, speed, and full transparency. Below you'll find all the details related to our shipping process, timelines, charges, and more.


📦 Where We Ship

Currently, we ship all over Pakistan. We’re working on expanding to international shipping soon, so customers outside Pakistan — stay tuned!


⏱️ Delivery Timelines

We know you’re excited to receive your order, and we aim to deliver as fast as possible:

  • Ready-Made Products:
    Dispatched within 1–2 working days
    Delivered within 5–7 working days

  • Custom or Made-to-Order Items:
    Processing time: 5–12 working days
    Delivered within 7–15 working days (depending on design complexity)

You’ll receive a confirmation message and tracking info once your order is shipped.


🚚 Shipping Charges

  • Standard Shipping Across Pakistan:
    Flat rate or free shipping (depending on your promotion or order value)     
  • Cash on Delivery (COD):
    Available nationwide

🔁 Delayed or Missed Deliveries

In rare cases where delivery is delayed due to courier issues, weather, or custom designs taking longer than expected, we will proactively keep you updated.

If your parcel is lost or significantly delayed, you’re covered under our Money-Back Guarantee.


📲 Order Tracking

Once your parcel is shipped, we will send you:

  • A tracking number
  • Courier name and website
  • Estimated delivery timeline

You can also contact our support team via WhatsApp or through the [Contact Us] page for live updates.


✈️ International Shipping (Coming Soon)

We’re actively working on offering safe and secure international shipping options. If you're outside Pakistan and interested in placing an order, feel free to reach out — we might still be able to assist manually!


🙋♂️ Need Help?

If you have any questions or concerns related to shipping, don’t hesitate to contact us:

📱 WhatsApp / Call: +923125487485
📧 Email: hello@gemstoneplanet.com
💬 Or message us directly through our Contact Us page.