Buyer Policy

At Gemstone Planet, we value every customer and strive to make your buying experience smooth, honest, and fully transparent. Our Buyer Policy outlines the expectations, rights, and responsibilities of both buyers and our business, so you can shop with complete confidence.

1. Product Authenticity & Description

We guarantee that:

  • All gemstones sold are 100% natural, unless clearly stated otherwise.
  • Some products are pre-certified, while others can be certified upon request (at an additional cost).
  • Each item listing includes accurate photos, details about materials, sizes, and origin (when available).
  • Handmade and natural products may vary slightly in appearance due to uniqueness — this is a mark of authenticity, not imperfection.
  • We do not sell artificial or synthetic stones.

2. Custom Orders & Made-to-Order Items

We offer fully customized jewelry based on your design or gemstone preferences.

  • Custom orders may take 5–12 working days depending on the design.
  • Full upfront payment or confirmation may be required to begin production.
  • Changes to custom orders cannot be made once crafting has begun.
  • Customized or engraved items are non-returnable unless there's a manufacturing defect.

3. Order Placement & Confirmation

When placing an order:

  • Double-check all product details, sizes, and customization requests.
  • Ensure your contact number and delivery address are correct.
  • Orders are confirmed via WhatsApp or phone before dispatch.
  • Orders placed without response or verification may be held or canceled.

4. Pricing & Payment

  • All prices are listed in PKR (Pakistani Rupees).
  • Prices include applicable taxes unless stated otherwise.
  • We accept:
  • Cash on Delivery (COD) across Pakistan
  • Bank transfers for prepaid orders or high-value custom items
  • For custom orders, a partial or full advance payment may be required.

5. Shipping & Delivery

Ready-made items are delivered in 5–7 working days.

Custom orders are delivered in 7–15 working days.

You’ll receive tracking details once the order is dispatched.

Shipping charges (if any) are displayed at checkout.

For full shipping info, please visit our Delivery Information page.

6. Returns, Refunds & Exchanges

We offer a 7-day return policy under the following conditions:

The item must be unused, unworn, and in its original packaging.

Proof of purchase is required.

Return requests must be initiated within 7 days of delivery.

Custom-made, engraved, or altered items are non-refundable, unless damaged or defective.

We reserve the right to deny returns that do not meet the above criteria.

Refunds are issued via the original payment method or bank transfer, usually within 5–7 working days after item inspection.

7. Cancellations

Orders can be canceled within 24 hours of placement if not yet processed.

Custom orders cannot be canceled after production begins.

If COD orders are repeatedly canceled or refused at delivery, we may limit future COD options for that customer.

8. Buyer Conduct

To maintain a professional and respectful relationship with all buyers:

Harassment, abusive language, or false accusations may result in order cancellation and blacklisting.

We reserve the right to refuse service to any buyer who violates our terms or acts fraudulently.

9. Disputes & Resolution

We aim to resolve all customer concerns with fairness and transparency.

If there’s a dispute regarding product authenticity, delivery, or quality:

Contact our support team first via WhatsApp or email.

We may request photos or videos of the item.

If a mistake is found on our part, we’ll resolve it promptly through refund, replacement, or credit.

10. Contact & Support

For order updates, queries, or support: 📧 Email: hello@gemstoneplanet.com
📱 WhatsApp / Call: +923125487485
🕒 Response Time: Within 24 hours during working days

Policy Updates

This Buyer Policy may be updated periodically to reflect changes in our services or legal requirements. Continued use of our website and services implies agreement with the latest version.

Gemstone Planet is committed to honest trade, natural products, and excellent service. This policy ensures fairness, clarity, and trust — so you can shop confidently with us every time.