Delivery Information

At Gemstone Planet, we understand how important timely and secure delivery is — especially when it comes to valuable items like gemstones and handcrafted jewelry. This page explains everything you need to know about how we handle the delivery process, from preparation to doorstep.

Delivery Coverage

We currently deliver all across Pakistan. Whether you're in a major city or a remote area, we aim to make our products accessible to you. Our delivery partners help ensure safe and timely deliveries across all regions.

While international shipping is not available at the moment, we are actively working on expanding our reach to customers worldwide in the near future.

Delivery Timelines

We process and ship orders promptly while ensuring every piece passes through our quality control checks before dispatch.

  • Ready-Made Products:
    These are typically shipped within 1–2 working days after order confirmation and are delivered within 5–7 working days.
  • Custom or Made-to-Order Jewelry:
    Since these products are made specifically for you, they require additional time for crafting and setting. Custom orders are usually delivered within 7–15 working days, depending on the design complexity and gemstone availability.

Please note that public holidays, courier delays, or regional restrictions may occasionally affect delivery timelines. We will inform you of any delays in advance.

Delivery Charges

We strive to keep shipping costs affordable:

  • Standard Delivery: Available across Pakistan at a minimal flat rate.
  • Free Shipping: May be applicable on select promotions, high-value orders, or during special events.
  • Cash on Delivery (COD): Available nationwide.

Shipping charges (if applicable) will be calculated and shown at checkout before you confirm your order.

Order Confirmation and Tracking

Once your order is placed, you’ll receive a confirmation message via WhatsApp or email. As soon as your parcel is dispatched, you’ll receive tracking details so you can follow its journey to your doorstep.

If you have questions or need assistance with tracking, our customer support team is always ready to help.

Packaging and Handling

We take great care in securely packaging every item to ensure your gemstones and jewelry arrive in perfect condition. All products are packed in cushioned boxes or pouches, often with extra protective wrapping. Gift packaging options are also available on request.

Delivery Partners

We work with reliable courier services that specialize in handling fragile and valuable items. Our delivery partners have experience in transporting high-value parcels safely and quickly across Pakistan.

Delayed or Missed Deliveries

In rare cases where a delivery is delayed due to weather, courier issues, or custom design delays, we will keep you updated through your registered contact number or email.

If a parcel is lost in transit or damaged during shipping, you are covered under our Money-Back Guarantee. We will either issue a full refund or send a replacement, depending on your preference and availability.

Need Help With Your Delivery?

If you have any concerns about your order delivery — whether it's taking longer than expected, the tracking number isn’t working, or you need to update your shipping address — feel free to reach out to us directly:

📧 Email: hello@gemstoneplanet.com
📱 WhatsApp / Call: +923125487485

Gemstone Planet is committed to making your entire shopping experience smooth, from browsing to unboxing. Your satisfaction and peace of mind are our top priorities.